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So you need to unlink from the old Epic account first.
And if you don't know what email you used......is it really your account? Because if Epic support could not help, then that means you failed to prove it was your account most likely.
You should write down or somehow store your login info to remind you what it is for each account.
recover your epic account that is linked to your steam account. that is it. no other way at all.
Epic can not help you to recover your epic account info used. You should have this info. Epic can not give the info to you.. You must provide the matching info.
Don't loose email accounts or log in info for websites.
Well that is a you problem then.