Alle diskussioner > Steam-fora > Help and Tips > Trådoplysninger
Møzart 29. okt. kl. 15:48
Steamwebhelper crashing
Hello :)

I already contacted support team. but when I am waiting I figured I will try to ask if anyone's facing the same issue.

For the last two weeks, if I want to buy a game and I want to use my Steam Wallet I have to fill billing information like Name, Address,... This is normal and I do this everytime without any issue. But now I am facing an issue where when I fill the billing information and then click on the Continue button, the steamwebhlepr crashes and it resets the whole steam window, so after it loads again, I am on my library page. This repeates everytime I try to click the Continue button on the billing page. I can buy the games with other methods like Paypal.

I was able to "fix it" temporarily, when I deleted steamwebhelper.exe in the cef folder STEAM\bin\cef\cef.win7x64\, then it worked, but after I closed the Steam and then opened it again, the problem was there again.

I also tried clearing all the cache files.

And here are some parts of the log files, which are probably connected to this issue.

[16840:19288:1029/231517.492:WARNING:external_registry_loader_win.cc(232)] Error observing HKLM: 5
[19908:2472:1029/231521.197:WARNING:frame_impl.cc(638)] virtual CefFrameImpl::SendProcessMessage sent to detached frame 6-6C3E99F562458BF78D9AD7F79FCD2D19 will be ignore
[16840:19288:1029/233054.196:INFO:CONSOLE(14)] "Missing config element # application_config", source: https://community.akamai.steamstatic.com/public/javascript/applications/community/main.js?v=ZhrmzoGSihWI&l=english&_cdn=akamai (14)

[2025-10-29 23:28:26] Browser - launching child process (steam path)
[2025-10-29 23:28:26] Invalid browser dimensions: 0 x 0
[2025-10-29 23:28:26] SteamBrowser-'Steam Supp': WasHidden 1: (0, 0) 3440x1297
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. 30. okt. kl. 0:39 
Steamwebhelper crashes during billing with Steam Wallet it’s a bug in the web interface. Steam support help to you more https://steamhelp.yuanyoumao.com
#1
Anathema 16. nov. kl. 19:42 
having same error but when starting steam now

[2025-11-16 22:39:51] Client version: no bootstrapper found
[2025-11-16 22:39:51] Startup - webhelper launched pid: 6612 commandline: "C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe" -nocrashdialog -lang=en_US -cachedir="C:\Users\Wall\AppData\Local\Steam\htmlcache" -steampid=16760 -buildid=1759461205 -steamid=0 -logdir="C:\Program Files (x86)\Steam\logs" -uimode=7 -startcount=0 -steamuniverse=Public -realm=Global -clientui="C:\Program Files (x86)\Steam\clientui" -steampath="C:\Program Files (x86)\Steam\Steam.exe" -launcher=0 --valve-initial-threadpool-size=4 --valve-enable-site-isolation --enable-smooth-scrolling --log-file="C:\Program Files (x86)\Steam\logs\cef_log.txt" --disable-quick-menu --disable-component-update --enable-features=PlatformHEVCDecoderSupport --disable-features=SpareRendererForSitePerProcess,DcheckIsFatal,BlockPromptsIfIgnoredOften,ValveFFmpegAllowLowDelayHEVC
[2025-11-16 22:39:51] Browser - launching child process with: "C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe" --type=gpu-process --user-agent-product="Valve Steam Client" --lang=en-US --user-data-dir="C:\Users\Wall\AppData\Local\Steam\htmlcache" --buildid=1759461205 --steamid=0 --valve-initial-threadpool-size=4 /prefetch:2
[2025-11-16 22:39:51] Starting message loop
[2025-11-16 22:39:52] Browser - launching child process with: "C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe" --type=utility --utility-sub-type=network.mojom.NetworkService --lang=en-US --service-sandbox-type=none --user-agent-product="Valve Steam Client" --lang=en-US --user-data-dir="C:\Users\$USER\AppData\Local\Steam\htmlcache" --buildid=1759461205 --steamid=0 --valve-initial-threadpool-size=4 /prefetch:11
[2025-11-16 22:39:52] CreateBrowser 2876909619 type:12 flags:0 (-2147483648, -2147483648) 0x0
[2025-11-16 22:39:52] Browser - launching child process with: "C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe" --type=utility --utility-sub-type=storage.mojom.StorageService --lang=en-US --service-sandbox-type=service --user-agent-product="Valve Steam Client" --lang=en-US --user-data-dir="C:\Users\$USER\AppData\Local\Steam\htmlcache" --buildid=1759461205 --steamid=0 --valve-initial-threadpool-size=4 /prefetch:13
[2025-11-16 22:39:52] UB-65536: AfterCreated handle:65536 type:12: (0, 0) 0x0
[2025-11-16 22:39:52] Invalid browser dimensions: 0 x 0
[2025-11-16 22:39:52] UB-65536: SetName: SP Shared JS Context
[2025-11-16 22:39:52] Browser - launching child process with: "C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe" --type=renderer --user-agent-product="Valve Steam Client" --user-data-dir="C:\Users\Wall\AppData\Local\Steam\htmlcache" --buildid=1759461205 --steamid=0 --valve-initial-threadpool-size=4
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